Refund Policy

This Refund Policy explains the terms under which Scaleon Digital Ltd may issue refunds for credit purchases made on the ATELLIER platform. It applies to every credit purchase, and we encourage you to read it before you buy.

If you are a consumer in the UK, the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 give you the right to cancel a purchase of digital content within 14 days of the day of purchase, without giving a reason. Consumers in the EU have an equivalent right.

To cancel, write to us through our contact form within those 14 days. The credits from that purchase that you have not spent are refunded, as set out below.

The commercial terms below sit alongside these rights and never limit them: where the law gives you more, the law applies, and where this policy is more generous than the law requires, the more generous term applies. Business customers purchase under the commercial terms and the Terms of Service.

Unused credits are refundable within 14 days of purchase. Credits are delivered to your account immediately on payment; any credits from a purchase that you have not spent can be refunded if you ask within 14 days of that purchase. Credits you have already spent are not refunded. After 14 days, unused credits stay in your account and remain usable, but they are not refunded.

One rule applies to every purchase: unused credits are refundable within 14 days of purchase. It applies to every customer, individual or business, whatever the size of the pack. Credits spent on a generation that failed on our side are returned to your balance automatically.

To request a refund, send us your account details and the reason for your request through our contact form. Our team will review your request and reply to you. If approved, refunds will be processed to the original Visa or Mastercard used for the purchase, in the same currency in which the original payment was taken (US Dollars, Euro or Japanese Yen). How long the refund takes to appear on your card statement after approval depends on your card issuer. Where your card is denominated in a different currency, the amount your bank credits back may differ slightly from the amount originally debited because of your issuer’s own conversion rate; that difference is set by your bank, not by us.

Refunds will not be issued for credits that have been fully consumed or for promotional or bonus credits that were provided free of charge. Scaleon Digital Ltd reserves the right to deny refund requests where there is evidence of abuse, fraud, or violation of our Terms of Service.

Please include your account email address and the date and amount of the purchase with any refund request, and the receipt number from your receipt email if you have it. Refund questions: write to us through our contact form.